Holland Park Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Holland Park Man and Van provides man and van, removals, transport and associated services. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings indicated:

1.1 “We”, “us”, and “our” refer to Holland Park Man and Van, the provider of man and van and removal services.

1.2 “You” and “your” refer to the customer, being the person, company or organisation booking or using our services.

1.3 “Services” means the transport, removal, man and van, loading, unloading, packing, and any associated services we agree to provide.

1.4 “Goods” means the items, furniture, belongings or materials which are the subject of the services.

1.5 “Booking” means a confirmed agreement for us to provide services at a specified time, date and location, including any agreed price or rate.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including the moving, loading, unloading and transport of goods.

2.2 Our services may include packing, disassembly and reassembly of basic furniture where agreed in advance. Any such additional services may incur extra charges.

2.3 We reserve the right to refuse to move any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or which may cause damage to property, vehicles or persons.

2.4 Our services are provided subject to vehicle access being reasonable and safe. Extra time or charges may apply where access is restricted, involves multiple flights of stairs, or where we are unable to park close to the property.

3. Booking Process

3.1 You may request a quotation by providing accurate information regarding the addresses, access conditions, volume and nature of goods, dates, times, and any specific requirements.

3.2 Quotations are based on the information you provide. If the actual work differs from the information provided, we may adjust the price to reflect the additional time, distance, manpower, or resources required.

3.3 A booking is only confirmed when we have accepted your request, agreed the date and time, and you have accepted any quoted price or rate. We may, at our discretion, require a deposit or prepayment to secure the booking.

3.4 It is your responsibility to check that all details of the booking confirmation are correct, including dates, addresses, access information and services required. Any errors must be notified as soon as possible.

3.5 We may decline or cancel any booking where we reasonably believe we cannot safely or lawfully carry out the work, or where you have previously failed to comply with these Terms and Conditions.

4. Pricing and Payments

4.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as agreed at the time of booking. Any minimum charge will be notified to you in advance.

4.2 Our quoted prices are for the agreed services only and do not include additional work arising from inaccurate information, unforeseen access issues, waiting time beyond what is reasonable, or extra services requested on the day of the move.

4.3 We may charge for travel time, congestion or clean air zone charges, tolls, parking costs, and any permits required to complete the job. Where possible, these will be discussed in advance, but some costs may only become known on the day.

4.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the job. For certain bookings, we may require full or partial payment in advance.

4.5 We reserve the right to charge interest on overdue amounts at the statutory rate from the due date until the date of payment in full. You are responsible for all reasonable costs incurred by us in recovering overdue payments.

5. Cancellations and Amendments

5.1 If you need to cancel or amend a booking, you must notify us as early as possible. Changes to the date, time, addresses, or scope of work may affect the price and our ability to carry out the services.

5.2 We may apply cancellation charges based on the notice you provide:

(a) If you cancel more than 72 hours before the scheduled start time, no cancellation fee may be payable.

(b) If you cancel within 72 hours but more than 24 hours before the scheduled start time, we may charge a reasonable cancellation fee or retain any deposit paid.

(c) If you cancel within 24 hours of the scheduled start time, or fail to be present when our team arrives, we may charge up to the full quoted amount to cover our costs and loss of opportunity.

5.3 If we need to cancel or rearrange a booking due to circumstances beyond our reasonable control, such as vehicle breakdown, staff illness, severe weather, or road closures, we will inform you as soon as practicable and offer an alternative time or date. Our liability in such circumstances is limited to the rescheduling of the service or a refund of any amounts paid for services not provided.

6. Your Responsibilities

6.1 You are responsible for ensuring that:

(a) All goods are properly packed, secured and ready for transport, unless we have agreed to provide packing services.

(b) Fragile or valuable items are clearly labelled and brought to our attention before loading.

(c) All items are suitable for safe handling by our staff and will not cause damage to the vehicle, property, or persons.

(d) Adequate parking and access arrangements are made at all collection and delivery addresses, including any necessary permits.

6.2 You must be present, or represented by an authorised person, at the collection and delivery addresses to oversee the move, sign any necessary paperwork, and confirm that the services have been completed.

6.3 You are responsible for checking that nothing is left behind at the collection address and that all goods are correctly delivered. We are not liable for any loss arising from your failure to check the premises or the vehicle.

7. Excluded Goods

7.1 Unless expressly agreed in writing, we do not carry:

(a) Dangerous, illegal or hazardous goods, including explosives, flammable substances, gas cylinders, firearms, ammunition, or chemicals.

(b) Perishable items or goods requiring special temperature-controlled conditions.

(c) Live animals or plants.

(d) Cash, jewellery, precious metals, valuable collections, or important documents such as passports, bonds, or deeds.

7.2 If you include any excluded goods without our knowledge, you do so at your own risk and you will indemnify us for any loss, damage, or liability arising as a result.

8. Waste and Disposal Regulations

8.1 We are not a general waste removal contractor. We may agree, at our discretion, to take certain unwanted items for disposal or recycling, subject to applicable waste regulations and any additional charges.

8.2 We will not remove or transport hazardous waste, clinical waste, asbestos, chemicals, or any items classified as special or controlled waste under applicable legislation.

8.3 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they are not subject to any third-party ownership, finance, or legal restrictions.

8.4 We will dispose of items only at authorised facilities or through lawful channels. Additional charges may apply for disposal, recycling, or any required documentation.

8.5 Fly-tipping or unlawful dumping of waste is strictly prohibited. We will not accept instructions to dispose of items in an unlawful manner, and we reserve the right to terminate the service immediately if such requests are made.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods or property is subject to the limitations set out in this section.

9.2 We are not liable for:

(a) Loss or damage caused by your failure to pack goods safely or appropriately.

(b) Wear and tear, minor scratches, or damage to items that are inherently fragile, have a pre-existing defect, or are not designed to be moved.

(c) Damage to furniture or items that require disassembly or specialist handling where such work has not been requested or agreed in advance.

(d) Any loss or damage arising from inaccurate information provided by you, including misdescribed items, access issues, or quantities.

9.3 We will not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity, or loss of enjoyment, arising from or in connection with our services.

9.4 Our total liability for any claim arising out of or in connection with our services, whether in contract, tort, or otherwise, shall not exceed the amount you have paid or are due to pay us for the relevant booking, unless a higher limit is required by applicable law.

9.5 You must notify us in writing of any loss or damage as soon as reasonably practicable and, in any event, within 7 days of the completion of the services. We may request evidence, photographs, or an opportunity to inspect any alleged damage before considering a claim.

10. Insurance

10.1 We maintain insurance policies appropriate for a removal and man and van service. Details of our cover can be provided on request.

10.2 Our insurance does not replace your own household, contents or business insurance. You are strongly advised to maintain adequate insurance cover for your goods before, during and after the move.

10.3 Any claim you make will be subject to the terms, conditions and exclusions of our insurance policies. We do not accept liability where an insurer refuses or limits cover due to policy conditions.

11. Access, Parking and Property Damage

11.1 You are responsible for ensuring that suitable parking is available for our vehicles at all relevant locations and for obtaining any necessary permits or authorisations.

11.2 We are not responsible for parking fines or penalties arising from your failure to provide suitable parking or correct information. Any fines or penalties incurred in such circumstances may be added to your invoice.

11.3 While we take care to avoid damage to property, we are not liable for damage caused where you have requested that we move goods in a manner that is unsafe or where normal access routes are not available.

12. Delays and Events Beyond Our Control

12.1 We will use reasonable efforts to arrive and complete the work within agreed timeframes, but timings are estimates and not guaranteed.

12.2 We are not liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, public transport disruption, or industrial action.

12.3 If a delay significantly affects the services, we will discuss alternative arrangements with you. Additional waiting time or rebooking may incur extra charges.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.

13.2 We will endeavour to resolve complaints promptly and fairly. You may be asked to provide written details of your complaint, together with any supporting evidence.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you for the purpose of handling enquiries, managing bookings, providing services, and administering payments.

14.2 We will only use your personal information in accordance with applicable data protection laws. Your details will not be sold to third parties, but may be shared with trusted partners where necessary to deliver the services or comply with legal obligations.

15. Variation of Terms

15.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any variation to these terms must be agreed in writing by us. Oral statements or representations are not binding unless confirmed in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us regarding the services and supersede any prior understandings or agreements.

18.2 You acknowledge that you have not relied on any statement, promise, representation or warranty which is not set out in these Terms and Conditions.