Terms and Conditions for Holland Park Man And Van

These Terms and Conditions set out the basis on which Holland Park Man And Van provides removal and transport services in the UK. By making a booking, the customer agrees to these terms in full. They are designed to make the service clear, fair, and practical for both parties. In this document, references to “we”, “us”, and “our” mean Holland Park Man And Van, while “you” and “your” mean the customer, sender, recipient, or any person acting on the customer’s behalf.

These terms apply to a wide range of services, including house moves, office transport, single-item collections, furniture delivery, and general van and man assistance. The exact scope of each job will depend on the booking details, access conditions, load size, distance, and any additional requirements disclosed before the job begins. Any special instruction provided at the time of booking must be accurate and complete. If the information given is incomplete or incorrect, we may revise the quotation, alter the service, or decline the booking.

We aim to provide a professional man and van service that is efficient, reasonably priced, and carried out with due care. However, all services are subject to availability, vehicle suitability, and lawful operation. Nothing in these terms affects your statutory rights under UK consumer law, including rights relating to services not being carried out with reasonable care and skill.

Booking Process

A booking is considered requested once you provide the relevant details and ask us to proceed. This may include the collection and delivery addresses, dates and times, item descriptions, access conditions, and any requirements for loading or unloading. A quote may be provided based on the information supplied, but it remains subject to confirmation and may change if circumstances differ from those described. For example, if the volume of goods is greater than stated, if parking access is limited, or if extra labour is required, the final price may be adjusted accordingly.

Bookings are accepted only when we confirm them. Confirmation may be given verbally, by message, or in writing, depending on the arrangement. Once confirmed, you are responsible for ensuring the information remains correct. It is your duty to tell us promptly about any changes to the move date, item list, access requirements, or timing. If there are staircases, long carry distances, fragile items, or restricted entry points, these should be disclosed in advance so that we can assign the appropriate vehicle and resources.

We reserve the right to refuse a booking where the task falls outside our operational limits, would breach the law, or poses unreasonable safety risks. This includes situations involving prohibited goods, unsafe loading conditions, or items that cannot be carried safely by the agreed crew. We may also refuse or suspend service if you or anyone acting for you behaves abusively, provides false information, or prevents the job from being completed safely and legally.

Payments and Pricing

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on an hourly rate, a fixed fee, or a combination of both. The quoted price normally reflects the information provided before the booking is accepted. If the job changes on the day due to additional items, waiting time, parking delays, access problems, or extra stops, we may charge more to reflect the actual work carried out. Any applicable charges will be explained as far as reasonably possible.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, although a deposit or advance payment may be required for larger or scheduled jobs. We accept payment by the methods we make available at the time of booking. If payment is not made when due, we may charge reasonable recovery costs, suspend further services, or take action to recover outstanding sums. Any bank fees, failed payment charges, or third-party costs caused by your payment failure may be added to the amount due.

You are responsible for checking that you have the funds and authority to make payment. If you are paying on behalf of another person, you confirm that you are authorised to do so. We do not have to release goods, complete extra work, or return to site where payment has not been received in accordance with the agreed terms. The title to any goods being transported remains with you or the lawful owner; our role is limited to safe handling and carriage as instructed.

Cancellations, Rescheduling, and Delays

If you need to cancel or reschedule a booking, you should inform us as soon as possible. We understand that plans can change, but late cancellations may affect scheduling and cause loss of earnings. For that reason, cancellation charges may apply depending on how much notice is given and whether work has already begun, staff have been allocated, or vehicles have been dispatched.

If you cancel with sufficient notice, no charge may apply or only a reduced administration fee may be charged, depending on the circumstances and the stage of the booking. If cancellation occurs close to the scheduled time, or once the team is on route or waiting to begin, you may be charged in full or in part for the time and costs incurred. Where a deposit has been paid, it may be retained against cancellation losses unless otherwise agreed in writing.

We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, road closures, parking restrictions, or events outside our control. If a delay occurs, we will seek to notify you promptly. We are not liable for delay caused by circumstances beyond our reasonable control, and such delay will not normally entitle you to a refund, unless required by law or agreed by us in writing.

Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill and will take appropriate steps to handle goods safely. The customer must ensure that all items are ready for collection at the agreed time, unless packing or dismantling has been specifically included in the service. Items should be properly packed, labelled, and protected where necessary. Fragile or valuable items should be clearly identified before loading begins. If you ask us to move items that are inadequately packed or visibly unstable, we may refuse or limit responsibility for them.

You are responsible for securing any permissions needed for parking, building entry, lifts, loading bays, or access through managed premises. If a permit, booking slot, or site approval is required and has not been arranged, delays or additional costs may arise. You also need to ensure that pathways, stairways, and loading areas are reasonably clear and safe. We may decline to continue if the environment creates an avoidable risk to people, property, or equipment.

Any instructions given by you or your representative should be lawful, clear, and consistent with these terms. If you request the transport of goods that are later found to be unsafe, misdescribed, or prohibited, we may stop the job immediately. The customer remains responsible for the contents of boxes, bags, containers, and mixed loads, unless we have expressly agreed to inspect, pack, or inventory them.

Liability and Claims

We are responsible for loss or damage caused by our negligence, but our liability is limited to the extent permitted by law. We do not accept responsibility for pre-existing damage, ordinary wear and tear, inherent defects, poor packing, or damage caused by circumstances outside our control. Where an item is fragile, antique, unusually valuable, or difficult to move, you must tell us in advance so that we can assess whether additional precautions or a different service is required.

We are not liable for any indirect or consequential loss, including loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. If damage is alleged, you must notify us as soon as reasonably possible and provide clear evidence of the issue. Any claim should include photographs, a description of the affected item, and details of when and how the damage occurred. Failure to report an issue promptly may affect our ability to investigate and may reduce or exclude any remedy.

If we are found liable, our maximum liability will ordinarily be limited to the lesser of the total service price paid for the specific job or the actual value of the loss proven, subject always to mandatory legal rights. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.

Waste Regulations and Disposal

Where a service includes the removal or disposal of unwanted items, we will handle waste in accordance with UK waste regulations and applicable environmental duties. We only transport, dispose of, or transfer waste where it is lawful and where the material has been accurately described. Customers must not place prohibited or hazardous items in the load unless this has been specifically agreed and lawfully arranged. This includes items such as chemicals, solvents, asbestos, medical waste, pressurised containers, explosives, and other regulated materials.

The customer remains responsible for declaring the nature of the waste before collection. If waste is misdescribed, mixed with prohibited materials, or found to contain items that require special handling, we may refuse collection, return the items, or charge additional costs for compliant disposal. Where necessary, waste may be taken to an authorised transfer or disposal facility. We will not knowingly dispose of controlled waste in a manner that breaches the law or creates environmental harm.

You agree to provide accurate information about the source and content of waste items. If we reasonably believe that the load presents a legal, health, or environmental risk, we may halt the job and seek further instructions. Any delay or additional cost resulting from incorrect waste information will be your responsibility. By using our Holland Park Man And Van waste-related services, you confirm that the materials offered for removal are lawful to collect and dispose of under current UK rules.

Property, Access, and Handling

We will take reasonable care when moving items through homes, offices, and communal areas. However, the customer should protect floors, walls, doors, stair rails, and vulnerable surfaces before the move if extra protection is required. If you request that an item be moved through a tight or restricted space, you accept the risk that minor scuffs or marks may occur despite careful handling. Where dismantling or reassembly is involved, we are not responsible for hidden faults in furniture, fittings, or fixtures unless caused by our negligence.

We may ask you to remove obstacles or rearrange access routes if necessary for safe handling. If an item cannot be moved safely due to size, weight, structural weakness, or the condition of the premises, we may refuse to proceed. Any time spent waiting for access, clearing routes, or dealing with incomplete arrangements may be charged if this has been made clear in the quotation or if the delay is caused by your failure to prepare properly.

At all times, you must ensure that pets, children, and unauthorised persons are kept away from the loading area where possible. This helps reduce risk and supports efficient completion of the job. We may stop work if the conditions become unsafe or if there is a material change in circumstances that was not disclosed when the booking was made.

Insurance and Force Majeure

We maintain insurance arrangements appropriate to the type of work we carry out. However, insurance does not replace the need for accurate information, proper packing, and lawful conduct by the customer. Some items may be excluded from cover because of their nature, value, or condition. It is your responsibility to check whether your own insurance covers goods in transit, storage, or during loading and unloading, especially for high-value or irreplaceable possessions.

We are not responsible for failure or delay caused by events beyond our reasonable control. These may include severe weather, accidents, fire, strike action, road closures, legal restrictions, public emergencies, equipment failure not caused by our negligence, or similar events. If such an event affects the service, we will try to minimise disruption and may offer a revised booking time where possible. Any additional costs caused by force majeure events may be discussed separately and fairly.

If part of a booking becomes impossible to perform for reasons outside our control, the remaining obligations will continue where lawful and reasonable. If the whole service is prevented, neither party will be treated as having breached the contract because of that event. Any money already paid for work not performed may be refunded after reasonable deductions for costs already incurred, unless the law requires a different outcome.

Data, Changes to Terms, and Governing Law

We may use the information you provide for booking administration, service delivery, payment processing, and record keeping. We will handle personal data in line with applicable UK data protection rules. We will not use your information for unrelated purposes unless permitted by law or necessary for the performance of the contract. If terms are updated, the version in force at the time of your booking will generally apply unless a change is required by law or agreed otherwise.

These Terms and Conditions may be revised from time to time to reflect legal, operational, or commercial changes. Any updated version will apply to future bookings, and continued use of our services after notice of changes may be treated as acceptance of the revised terms. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, the booking, or these terms will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By booking with Holland Park Man And Van, you confirm that you have read, understood, and agreed to be bound by these terms.